What are cookies?
Cookies are small text files that may be stored on your computer or mobile device when you visit websites. This text file stores information, such as your language preference for a website. When you visit the website again later, this cookie is sent to the website again. In this way, the website recognizes your browser and can, for example, remember your language preference. Cookies also usually have an expiration period. For example, some cookies are deleted automatically when you close your browser (the so-called session cookie), while others remain on your computer for a longer period of time, sometimes even until you delete them manually (the so-called persistent cookie).
Cookies can be placed by the server of the website you visit or by partners with which this website cooperates. A website's server can only read the cookies it has placed itself; it has no access to other information located on your computer or mobile device. Cookies are stored on your computer or mobile device in your browser's folder. The content of a cookie usually consists of the name of the server that placed the cookie, an expiration date and a unique number code.
Cookies generally make interaction between the visitor and the website easier and faster and help the visitor navigate between different parts of a website. Cookies can also be used to make a website's content or advertising on a website more relevant to the visitor and adapt it to their personal tastes and needs.
1. Who sets these cookies?
First party cookies (first party) are cookies that Robo Charge sets and manages. They are specific to the Robo Charge website or app visited.
Third party cookies (third party) are cookies that a third party places and manages. They are set during your visit to a Robo Charge website or your use of a Robo Charge app. They allow certain data to be sent to third parties by your visit to the Robo Charge website or app.
2. How long do cookies last?
Temporary cookies (or "session" cookies) are stored temporarily in your browser or app. Once you close your browser or app, those cookies are automatically deleted.
Permanent cookies (or 'persistent' cookies) remain on your computer or mobile device even if you close the browser or app. They allow us to recognize you during subsequent visits. They remain on your device until their expiration date is reached, a new version of the cookie is installed, or you manually delete them.
3.What types of cookies does Robo Charge use ?
We use different types of cookies on Robo Charge's website and apps . The type of cookies used may vary from app to app. Furthermore, a cookie can also have multiple purposes.
Necessary cookies:These cookies are indispensable to visit our websites and apps and to use certain parts of them. For example, these cookies allow you to navigate between different parts of the websites and apps, to fill in forms, to place orders and to keep track of the contents of your shopping cart. Also when you wish to log in with your personal account for example on the portal page of MyRoboCharge , cookies are necessary to securely verify your identity before we grant access to your personal information. If you reject these cookies, certain parts of the website/app will not work or not work optimally. Functional cookies: functional cookies are the cookies that make the functioning of our websites and apps easier and more pleasant for the visitor and ensure that you get a more personalized browsing experience. For example, these are the cookies that remember your language preference and customer segment, as well as the cookie that keeps track of whether you have already been asked to participate in a survey so that we don't present you with the same survey over and over again. When you log in to MyRoboCharge, a cookie is placed on your browser that allows us to recognize you as a visitor to our website and adapt the content on our website Home (new) to your personal situation, even if you are not logged in to MyRoboCharge on your next visit.
Analytical-Cookies:we use analytical cookies to collect information about the use visitors make of our websites and apps (pages visited, average length of visit, ...) with the intention of improving the content of our websites and apps, adapting them more to visitors' needs and increasing the ease of use of our websites and apps. For example, there is a cookie that helps us count the number of unique visitors and a cookie the tracks which pages are most popular. For analysis of the use of our websites/apps we also use Adobe Analytics, Google Analytics and Hotjar which also use cookies for this purpose. These cookies can be either anonymous or non-anonymous. For the use of non-anonymous cookies for analysis purposes, your prior consent is requested. You can therefore refuse to have these cookies placed on your device by adjusting your cookie settings via the cookie manager.
Advertising cookies:advertising cookies collect information about your browsing habits with the aim of offering you advertising or content that falls within your interests: Cookies for remarketing. The Robo Charge websites/apps use cookies that track what products or services you may be interested in based on the pages you visit on this website/app. Using these cookies and with the tools of Google's ad network (Google AdWords, Google Analytics, the Google Display Network and DoubleClick) and Facebook's (Facebook, Instagram), we may show you ads on other websites that are part of these ad networks for products and services that you may be interested in. This technique is called "remarketing. Cookies for proprietary ads and 3rd party ads. Robo Charge operates an online advertising network, through Robo Charge, among other websites. When you visit these websites, Robo Charge collects socio-demographic and profile data to store in an advertising cookie. Robo Charge also uses cookies (from Google or Criteo, among others) and web beacons to collect information about your browsing behavior on various other websites that are part of its advertising network. The information we collect through these advertising cookies and web beacons is used to measure the effectiveness of the advertising and to better tailor the ads to your potential interests both on our own websites and on other websites that are part of our advertising network.
Cookies for 3rd party content. In addition to the cookies that Robo Charge sets when you visit our websites, third parties may also set cookies when you visit Robo Charge sites. Indeed, our web pages may contain third-party content, such as videos (Youtube), sound fragments (Soundcloud), ... news content. Because your browser connects to those third parties' web servers to retrieve that content, those third parties may set or read their own cookies on your device and may collect information about your online activities through websites or online services. The use of cookies for advertising purposes requires your prior consent. You can therefore refuse to have these cookies placed on your device by adjusting your cookie settings via the cookie manager. Sharing cookie information with third parties for targeted online advertisements
If you have consented to the use of cookies for targeted advertisements in the cookie manager:
- Robo Charge may share cookie information with selected partners to show you advertisements that may be more relevant to you. These partners do not receive any information that allows them to identify you;
-can share Robo Charge cookie information on an online advertising network with Mediahuis NV acting as operator of the advertising platform. This allows Robo Charge and the ad network partners to make ads more relevant to you based on your browsing habits on the ad network's websites. Only Mediahuis can read these cookies, and the network partners do not receive any information that allows them to identify you.
This processing is based on your consent. If you wish to withdraw your consent, you can do so through the cookie manager.
4. Web beacons:
Some of our web pages may contain electronic images called "web beacons" (also known as "clear gifs"), which allow us to count the users who have visited the pages in question. Web beacons collect only limited information including a cookie number, the date and time the page is displayed, and a description of the page on which the web beacon was placed. Third-party advertisers with whom Robo Charge partners may also place such web beacons on Robo Charge websites. These beacons do not contain identifiable personal information and are only used to track the effectiveness of a specific campaign.
From this link you can find a current list of the cookies Robo Charge uses, who places them and what they are used for. Through this link you can adjust your cookie settings for the Robo Charge websites.
List of partners with whom Robo Charge shares cookie information:
E-Violin, Mauritskade 63 in Amsterdam, the Netherlands
Strato AG, Pascalstraße 10 10587 Berlin, Germany
E-Clearing, Krefelder Straße 195 52070 Aachen, Germany
5. What is the impact of your cookie choice?
If you make a choice on a website of the domain Robo-Charge.com then this choice applies to all websites with "Robo-Charge.com in the address as well as to the online advertising network operated by Robo Charge . If you use multiple browsers (e.g., Internet Explorer, Safari, Chrome) then you must make a selection for each browser separately.
6. How do I see what cookies have been placed on my device and how do I delete/manage them?
Browser settings You can refuse the installation of cookies through your browser settings. More information on how to disable cookies or manage cookie settings for your browser can be found in the following list:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=nl
Firefox: https://support.mozilla.org/nl/kb/cookies-in-en-uitschakelen-websites-voorkeuren
Internet Explorer: https://support.microsoft.com/nl-nl/help/17442/windows-internet-explorer-delete-manage-cookies
Safari (iOS): https://support.apple.com/nl-be/HT201265
Safari (MacOS): https://supportapple.com/kb/ph21411?locale=nl_BE
Deleting cookies: You can also delete the cookies already installed from your computer or mobile end device at any time.
Reject advertising cookies: If you want to reject the advertising cookies (a.o. from Google or Criteo), you can do so via the website http://www.youronlinechoices.com/Indien you do not want to receive advertising based on your browsing behavior and remarketing cookies, such as those from Google, you can change the settings of the Google Ads Preferences Manager. Google also recommends installing the Google Analytics Opt-out Browser Add-on.
The following link provides additional information on how to manage what information is shared by your Web browser when you interact with Google services on third-party websites and apps: https://policies.google.com/privacy/partners.
