Opties - RoboCharge

Pro monitoring

In practice, it regularly happens that a charge point no longer functions properly. It is also possible that the charge point itself sends error messages to the platform. With this option you activate an advanced function that ensures that the charge point is fully operational as much as possible automatically.

With standard monitoring, a message is only sent when the charging point no longer responds and is in all probability not functioning properly.
Pro monitoring also tries to solve the problem automatically. The following situations can be handled by the system:
It happens that the charge point itself indicates that there is a fault. In case the solution can be implemented remotely, the management platform will automatically follow this protocol.
There are also situations where the charge point no longer sends a message to the management platform. In this case, the management platform will start a process to get the charging point back online automatically.
It is also possible that after a charging session, due to manual errors (eg offering a charge card twice) or technical malfunctions, it is not immediately available for the next customer. The monitoring pro checks for irregularities and resolves this error if possible.
In the event that we cannot resolve the problem remotely, a message will be sent to the owner of the charging point. If the owner cannot solve it himself, the operator is automatically asked for follow-up in order to solve the problem as quickly as possible.

24/7 support

If an EV driver experiences a problem at the charging point, this feature entitles you to help. The EV driver scans the QR code on the charging point, with which the platform analyzes the available data and tries to solve the problem in an interactive way with the EV driver. In almost all cases, most problems can be solved this way.

24/7 support is an optional service that takes care of everything for you. If an EV driver experiences a problem with charging or with the charging point, our support offers the solution. This service never sleeps and has no queues.
The EV driver receives immediate assistance via the management platform if the QR code on the charge point is scanned by a smartphone. With this we provide the charging point with a mobile display to enter into the dialogue.
The management platform is able to solve common problems remotely. By interactively going through a number of steps, the EV driver helps to provide targeted input.
One part is scanning the charge tag. This enables the management platform to perform an analysis of the activities for this EV driver. With this data, the system can provide a direct solution.
As the owner of the charging point, you do not have to worry about the daily operation of the charge point and the EV driver is helped quickly and easily.

Roaming

Roaming ensures that your charging station can be used by charging cards from other parties. By setting a roaming rate, we ensure that the costs for the charged kWh are recovered from the EV driver who uses your charging station.

Without this option, only charge cards that you add yourself in the management portal can be used. This is called whitelisting. In the whitelist you can add your own passes, but also passes from other parties.
In case the guest use/roaming option is activated, external cards connected to the roaming network of the management platform are allowed. This is called guest usage. This makes your charging point available to almost every EV driver.
When you enable guest use/roaming, you can set a rate yourself, which a guest user must pay for the electricity supplied. The management platform takes care of the financial settlement:
Collecting the charges from the guest user.
Depositing the proceeds to your account.
Remark: when external charge cards are used, the charge card providers can show your charge point in (navigation) apps.

Share tariff info

With this option you can make your charging point visible to the outside world. We will then ensure that location, rate and availability data are shared with providers. this will allow your charging station to be found in navigation systems, apps. The charging station is, as it were, placed in the shop window.

When you enable guest use, it is advised to also share the tariff information of your charge point. The reason for this, is that charge card providers know the tariff upfront, and will share that with the EV driver that uses your charge point.
Not sharing tariff information, can result in certain charge cards not being allowed to charge at your charge point, or charging with a different tariff.
When the tariff information is shared, relevant parties will use the provided information to show it in their (navigation) apps.

Declaration

If you have a home charger and you want/may declare the costs automatically to your boss, you can do so with this option. You set the amount you can declare per kWh and we take care of the rest.

Do you have a home charger made available by your employer and does your company allow you to declare the energy?

Then choose to activate this option. At the beginning of each month, the management platform will add up all charged kWh with the registered charging tag and start a declaration process.

You don't have to do anything for this. The system will automatically collect the money from your company and transfer it to your account.

Power settlement

In the event that you have to purchase power from a party other than your energy company for the charging sessions of your charging infrastructure. You can easily settle the electricity with this party for the entire location. This is extremely suitable for, for example, a VvE or an operator of charging stations.

In the portal you can turn on the power settlement option at the location. We ask here to whom we should transfer the money and what rate has been agreed.
The system will then keep track of the kWhs for all these charging stations at this location and settle the bill for the previous month at the beginning of each month. We collect the amount from you as a customer and transfer it to the beneficiary.
You can also easily give the relevant party access through a guest account with limited functionalities. This party can therefore see in detail what has been loaded.