Robo is our automated support employee. Robo continuously tests whether your charging point is operational and takes immediate action if malfunctions occur. If Robo fails to solve this problem, you will be notified immediately.
In addition, Robo provides 24/7 support for your charging station. For this service we charge € 0.033 / connection / day. By using this you save costs on your 24/7 helpdesk.
The Robo Charge ISC helpdesk replaces your entire 1st line 24/7 helpdesk. This “Intelligent Support Chat” helps your EV charging station visitor when he or she detects a problem at a charging station. Common problems are:
- I cannot charge
- My charging session does not stop when signing out
- My charging cable is not unlocking.
Charging points remain operational devices that, like other devices, are experiencing their whims and problems. In addition, the person who tries to charge or is charging is often the victim of a malfunctioning charging station. The ISC system can help you with this. No waiting times, but the system immediately comes up with specific questions, which you can often answer with a Yes or No.
You can access the support app via a QR code. The screen informs you in one overview what the charging speed is, the charging per kW and possibly a charging session costs. You will also be informed about the status of this connection.
Frequent Ask Questions Chargepoints
If you are a guest user and in the unlikely event that you are unable to load, scan the QR code with your mobile that is listed with the connector. A browser opens on your mobile. Open it and the current information of the respective connector will be displayed. Click the button if you need support. Then comes:
- If this connector supports the “24/7 support app”, a chat will appear that welcomes you to the support app.
This chat helps you by interactively going through a number of steps, such as scanning the loading tag of answering some questions. - If this connector supports the “24/7 support app”, you can call a phone number.
STEP 1
Registrate as Company
- Check Registrate for Chargepoint
- Fill in a valid e-mail address
- Enter a password that meets the complexity requirements
- Repeat that password for confirmation
- Check for Company
STEP 2
Enter account information
STEP 3
Fill in the Company details
STAP 4
Robo has sent you an email
with an activation link
to permanently confirm your account
- Open your email
- Click on the link to confirm your email and activate your account.
STEP 5
Log in to your account again
with your previously entered
username and password
- Login with your specified username and password.
- After logging in, you will be prompted for the registration number.
- You will receive this registration number when you request a Charging Point or if your requested charging point has been installed.
Fill this in and click on activate. - Congratulations, Your charging point is activated and linked to your account and ready to use.
STEP 1
Register as a Private person
- Select “Register charging point”
- Enter your email address
- Enter a password that meets the complexity requirements
- Repeat that password for confirmation
- Check on Private
STEP 2
Enter account information
STEP 3
Robo has sent an email
with a link
to activate your account
- Open your email
- Click on the link to confirm your email and activate your account.
STEP 4
Log in to your account again
- Login with your specified username and password
It may happen that your registration number has not been issued or has been lost. Therefore, contact your charging point supplier. He will issue you a new registration number by email.
If you have purchased and installed your charging point by one of our affiliated partners, you will receive a registration number from them. Keep this number in a safe place. In addition, you must create an account by registering HERE . When registering, choose Charger / Charging point and further complete this registration. This can simply be done within 4 or 5 steps. You will receive an email to confirm your registration and you can also log in with your specified login details. After logging in, the registration number is immediately requested. Fill it in and click on activate. Your charging point has been activated and linked to your account.
We will always try to provide each charging point with a Robo Charge Platform. If your charge point is equipped with a module that supports network connection, it is possible to provide your charge point with a cloud connection with our platform.
Please contact our technical team for further questions.
