Who places these cookies?

How long do cookies last?

First party cookies are cookies that Robo Charge places and manages. They are specific to the visited Robo Charge website or app.
Third party cookies (third party) are cookies that a third party places and manages. They are placed during your visit to a Robo Charge website or when you use a Robo Charge app. They ensure that certain data is sent to third parties when you visit the Robo Charge website or app.

How long do cookies last ?

Temporary cookies (or “session” cookies) are temporarily stored in your browser or app. As soon as you close your browser or app, those cookies are automatically deleted.
Permanent cookies (or “persistent” cookies) remain on your computer or mobile device, even if you close the browser or the app. They make it possible to recognize you during later visits. They remain on your device until their expiry date is reached, a new version of the cookie is installed, or you manually delete them.

What types of cookies does Robo Charge use?

We use different types of cookies on the website and in Robo Charge’s apps. The use of the type of cookies can differ per app. Furthermore, a cookie can also have several purposes.

  • Necessary cookies: these cookies are essential to be able to visit our websites and apps and to use certain parts of them. These cookies allow you, for example, to navigate between the different parts of the websites and apps, to fill in forms, to place orders and to keep track of the content of your shopping cart. Even if you want to log in with your personal account, for example on the MyRoboCharge portal page, cookies are necessary to check your identity in a secure manner before we give access to your personal information. If you refuse these cookies, certain parts of the website / app will not work or will not work optimally. Functional cookies: the functional cookies are the cookies that facilitate the functioning of our websites and apps and make it more pleasant for the visitor and ensure that you get a more personalized browsing experience. These are, for example, the cookies that remember your language preference and your customer segment, as well as the cookie that keeps track of whether you have already been asked to take part in a survey so that we do not submit the same survey to you every time. When you log in to MyRoboCharge, a cookie is placed in your browser that allows us to recognize you as a visitor to our website and to adapt the content on our website www.Robo-Charge.com to your personal situation, even if you visit are not logged in to MyRoboCharge.
  • Analytical cookies: we use analytical cookies to collect information about the use that visitors make of our websites and apps (pages visited, average duration of the visit, …) with the aim of improving the content of our websites and apps, adapting it more to the wishes of the visitors and to increase the ease of use of our websites and apps. For example, there is a cookie that helps us count the number of unique visitors and a cookie that keeps track of which pages are most popular. For analyzes of the use of our websites / apps, we also rely on Adobe Analytics, Google Analytics and Hotjar, which also use cookies for this purpose. These cookies can be anonymous or non-anonymous. Your permission is requested in advance for the use of non-anonymous cookies for analysis purposes. You can therefore refuse these cookies to be placed on your device by adjusting your cookie settings via the cookie manager.
  • Advertising cookies: advertising cookies collect information about your surfing behavior with the aim of offering you advertising or content that falls within your sphere of interest: Cookies for remarketing. The Robo Charge websites / apps use cookies that, based on the pages you visit on this website / app, keep track of which products or services you may be interested in. On the basis of these cookies and with the tools of the Google advertising network (Google AdWords, Google Analytics, the Google Display Network and DoubleClick) and Facebook (Facebook, Instagram), we can connect you to other websites that are part of these advertising networks. show advertisements for products and services that you may be interested in. This technique is called “remarketing”. Cookies for own advertisements and advertisements of 3rd parties. Robo Charge operates an online advertising network, including Robo Charge. When you visit these websites, Robo Charge collects socio-demographic data and profile data to store it in an advertising cookie. Robo Charge also collects information about your surfing behavior on various other websites that are part of its advertising network with the help of cookies (including from Google or Criteo) and web beacons. The information that we collect through these advertising cookies and web beacons is used to measure the efficiency of the advertising and to better tailor the advertisements to your possible interests, both on our own websites and on other websites that are part of of our advertising network.
  • Cookies for 3rd party content. In addition to the cookies that Robo Charge sets when you visit our websites, third parties may also set cookies when you visit Robo Charge sites. Our web pages may contain content from third parties, such as videos (Youtube), sound fragments (Soundcloud),… news content. Because your browser connects to those third parties’ web servers to retrieve that content, those third parties can set or read their own cookies on your device and collect information about your online activities through websites or online services. Your permission is requested in advance for the use of cookies for advertising purposes. You can therefore refuse these cookies to be placed on your device by adjusting your cookie settings via the cookie manager. Sharing cookie information with third parties for targeted online advertising
    If you have agreed to the use of cookies for targeted advertisements in the cookie manager:
    Robo Charge can share cookie information with selected partners to show you advertisements that may be more relevant to you. These partners do not receive any information that allows to identify you;
    – Robo Charge cookie can share information about an online advertising network with Mediahuis NV that acts as operator of the advertising platform. This allows Robo Charge and the advertising network partners to make advertisements more relevant to you based on your surfing behavior on the advertising network’s websites. Only Mediahuis can read these cookies and the partners of the network do not receive any information that allows them to identify you.

This processing is based on your consent. If you wish to withdraw your consent, you can do so via the cookie manager.
Web beacons:
Some of our web pages may contain electronic images called “web beacons” (also known as “clear gifs”), allowing us to count the users who have visited the affected pages. Web beacons collect only limited information including a cookie number, the date and time the page is displayed and a description of the page on which the web beacon is placed. External advertisers with whom Robo Charge collaborates can also place such web beacons on the Robo Charge websites. These beacons do not contain identifiable personal data and are only used to track the effectiveness of a specific campaign.

Via this link you can find an up-to-date list of the cookies that Robo Charge uses, who places them and what they serve for. Via this link you can adjust your cookie settings for the Robo Charge websites.

List of partners with whom Robo Charge shares cookie information
E-Violin, Mauritskade 63. Amsterdam,The Netherlands
Strato AG, Pascalstraße 10 10587 Berlin, Germany
E-Clearing, Krefelder Straße 195 52070 Aachen, Germany

What is the impact of your cookie choice?

If you make a choice on a website of the domain Robo-Charge.com, this choice applies to all websites with “Robo-Charge.com in the address as well as for the online advertising network managed by Robo Charge. If you use multiple browsers (for example Internet Explorer, Safari, Chrome) then you have to make a choice for each browser separately.

How do I see which cookies have been placed on my device and how do I delete / manage them?

Browser settings
You can refuse the installation of cookies via your browser settings. More information about disabling cookies or managing the cookie settings for your browser can be found in the following list:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=nl
Firefox : https://support.mozilla.org/nl/kb/cookies-in-en-uitschakelen-websites-voorkeuren
Internet Explorer : https://support.microsoft.com/nl-nl/help/17442/windows-internet-explorer-delete-manage-cookies
Safari (iOS): https://support.apple.com/nl-be/HT201265
Safari (MacOS) : https://support.apple.com/kb/ph21411?locale=nl_BE
Delete cookies:
You can also delete the already installed cookies from your computer or mobile device at any time.
Refuse advertising cookies:
If you want to refuse the advertising cookies (e.g. from Google or Criteo), you can do this via the website http://www.youronlinechoices.com/
If you do not want to receive advertising based on your surfing behavior and the remarketing cookies, such as those from Google, you can change the settings of the Google Ads Preferences Manager. Google also recommends installing the Google Analytics Opt-out Browser Add-on.
The following link contains additional information on how to control what information is shared by your web browser when you interact with Google services on third party websites and apps: https://policies.google.com/privacy/partners.