If you are a guest user and in the unlikely event that you are unable to load, scan the QR code with your mobile that is listed with the connector. A browser opens on your mobile. Open it and the current information of the respective connector will be displayed. Click the button if you need support. Then comes:

  1. If this connector supports the “24/7 support app”, a chat will appear that welcomes you to the support app.
    This chat helps you by interactively going through a number of steps, such as scanning the loading tag of answering some questions.
  2. If this connector supports the “24/7 support app”, you can call a phone number.