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Chargetag2021-04-15T15:22:18+00:00

Pay per Use

For charging within the Netherlands, we ask an additional fee for our services of € 0.02 per kW charged on top of the fee for the charging point you use

For charging outside the Netherlands, we charge an additional fee for our services of € 0.03 per kW charged on top of the fee for the charging point you use.

If you have used our services in the past month, we will make a specification of the costs. We charge € 0.50 each time for this. These costs cover system costs, bank costs and collection costs.

The mentioned prices are exclusive of VAT

One-off costs

Because we do not charge a monthly fee, we are forced to charge a one-off amount. This covers the costs we incur for the RFID tag, branding, handling costs and shipping costs.

We still believe that all little things also contribute to the well-being of our planet. We will eventually get there with small steps. The reuse of the tag should contribute to this. For this we ask for a deposit that will be refunded immediately if you decide not to use our services anymore and return the tag.

The mentioned prices are exclusive of VAT

Frequent Ask Questions

My chargetag is not accepted by the charging point, what should I do?2021-07-05T08:33:12+00:00

There can be several reasons for this.

  1. If you have a new ChargeTag/Pass, it could be that it has not been activated. In this case, you must contact your carrier to activate the card.
  2. If you have activated your charge tag/charge card the same day, it may still be unknown to our Roaming partners.
    We advise the charging tag holder to wait 24 hours after activating the ChargeTag/Pass before it can be charged with our Roaming partners.
  3. Your Provider does not have a contract with Robo Charge / Robo Charge partners. Even though we accept cards from most Roaming partners, this may be the case.
    Contact your carrier to make sure your card is valid on the Robo Charge network.
What should I do when the chargepoint is not working ?2021-07-05T08:01:12+00:00

If you are a guest user and in the unlikely event that you are unable to load, scan the QR code with your mobile that is listed with the connector. A browser opens on your mobile. Open it and the current information of the respective connector will be displayed. Click the button if you need support. Then comes:

  1. If this connector supports the “24/7 support app”, a chat will appear that welcomes you to the support app.
    This chat helps you by interactively going through a number of steps, such as scanning the loading tag of answering some questions.
  2. If this connector supports the “24/7 support app”, you can call a phone number.
How long does charging take?2021-01-13T15:56:14+00:00

Charging a battery depends on several factors. This depends on the type of charging point and the car. On average, it takes between 6 and 10 hours to fully charge a battery. Then we are talking about AC charging points with a charging capacity of 11 kWh to 22kWh. With the so-called DC chargers, you can quickly charge your battery on average 80% of your battery within 30 minutes. As is the case with Fast-Ned.

What are the charging rates in the Netherlands?2021-01-13T15:35:24+00:00

The charging rates per kW differs per provider and owner of the charging station. Take this into account with an average of € 0.30 on the public posts.

I haven’t received my Chargetag yet?2021-01-13T15:39:06+00:00

All orders that we receive before 3:00 pm are sent the same day. For shipments in the Netherlands, we take into account a maximum of 2 days delivery time. It can sometimes take longer, depending on how busy PostNL is. Has the charge card not been delivered within 5 days? Please contact us. via info@robo-charge.com. Then we will still send a new loading tag.

Where can I charge with the Robo Charge charging tag?2021-01-13T15:47:56+00:00

We will always try to provide each charging point with a Robo Charge Platform. If your charge point is equipped with a module that supports network connection, it is possible to provide your charge point with a cloud connection with our platform.
Please contact our technical team for further questions.

How can I request a ChargeTag?2021-01-13T15:49:51+00:00

Requesting a Chargetag is very simple. Click here to register yourself in our portal. Choose Chargetag and follow the instructions on the form.

Curious how it works?

Enter your email address below and you will immediately receive your login details.


    Registrate

    Here you can request for a charging tag or create an account to register a charging point.

    Register Here
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